Data Deletion

Who can request deletion

Two kinds of people can request deletion of personal data held in StayCore: a hotel guest whose booking, contact, or ID details were processed during a stay, or a hotel that wants its account and associated data removed.

For a guest, the hotel you stayed with is the data controller. We recommend contacting the hotel directly first — but you may also contact us at the email below, and we will coordinate with the hotel as the data processor to action a valid request.

How to request deletion

Send an email to team@connatecoders.com with the subject line "Data Deletion Request". Please include:

• Your full name and the phone number or email used for the booking (for guests), or your hotel/account name (for hotels)
• The hotel and, if known, the approximate stay dates or account details that help us locate your record
• A clear statement that you are requesting deletion of your personal data

What gets deleted

Once a request is verified, we delete or anonymize:

• Guest contact details (name, phone, email) not otherwise required to be retained
• Uploaded identity documents, once any legally mandated retention period has passed
• Communication history tied to the individual, where not required for dispute or compliance records

What must be retained

Some records cannot be deleted immediately because Indian law requires hotels to retain them for a period — for example, guest register details for police/hospitality regulations, and GST/tax-related invoice and payment records for statutory retention periods. Where this applies, we will delete what we can immediately and retain only what is legally required, for no longer than necessary, after which it is deleted.

Timeline

We aim to complete verified deletion requests within 30 days of receiving them. If part of a request must be delayed due to a legal retention requirement, we will tell you what is being retained and for how long.

Guest data held by the hotel

Because the hotel is the data controller for guest information, some deletion requests may need to be actioned by the hotel directly within its own StayCore account (for example, correcting or removing a booking record). Where that is the case, we will direct your request to the relevant hotel and support them in completing it.

Contact

Email team@connatecoders.com or call +91-6388835366 with any question about this process.